Rewards

• What is BIBIBOP Rewards?

  Eat well. Be well. Earn rewards! You’ll earn 1 point for each dollar spent on qualifying purchases. You’ll also get access to Well-Being Challenges, Birthday Surprises, and more. Download the BIBIBOP Rewards app now from the app store.

• Do I need to be a rewards member to participate in BIBIBOP Rewards?

  Yes, you must be a registered rewards member to participate in BIBIBOP Rewards.

• Do I need the app if I’m signed up for online ordering?

  No, you don’t but the app is the easiest way to manage your account, get Rewards, and be in the know of what is happening at BIBIBOP. App users can easily check their points balance, access rewards, and receive special offers throughout the year. App users can also scan the app in every BIBIBOP location to earn points and redeem Rewards. Members who use online ordering only can still earn and redeem rewards online when they create an account but miss out on the convenience of earning and redeeming at the cash register in-store.

• Why do you need my personal information (name, phone number, email address, etc.)?

  Essentially, we use the information you share with us to give you awesome Rewards! From time to time we will send emails and in-app notifications with information about the program or special offers and rewards. If you no longer wish to receive communications from us, you are free to opt out of receiving these communications at any time by following the unsubscribe instructions on the email. Your phone number is optional, we only ask in case we need to provide assistance in the restaurant or if you are having trouble with your account. We ask for your birthday because some states have laws regarding the age of loyalty members (you must be 13+ years old). The app also asks for access to your camera so you can scan the barcode on receipts to earn points.

• Who has access to my information?

  We’re sensitive to the private nature of information you provide to us. We will protect your personal information. Please see our official privacy policy. We reserve the right to change the terms of this Privacy Policy from time to time. We will post any changes here, so please check back periodically. Your continued use of the rewards website or app after any change has been posted constitutes acceptance of the change to this Privacy Policy.

Enrolling

• What do I get for joining BIBIBOP Rewards?

  You will earn one free bowl reward when you download the BIBIBOP rewards app and make your first loyalty purchase of $10 or more.

• How do I become a BIBIBOP Rewards member?

  The easiest way is to tap or click the above links to download the app. You can also search for “BIBIBOP” on the Apple Store or Google Play. You will be automatically entered into the Rewards program, and start earning rewards, when you register for an online ordering account on bibibop.com, but we recommend downloading the app to access those Rewards. App users will already be signed up for online ordering Rewards with a single user profile.

• Can anyone become a BIBIBOP Rewards member?

  Yes, everyone 13 years or older can be a Rewards member.

• Is there a cost to join BIBIBOP Rewards?

  No, it is completely free to join and earn Rewards.

Earning Rewards

• How do I earn points from my purchases?

  If you order online while logged into your Rewards account or through the BIBIBOP app, you will automatically receive points from that purchase. In a restaurant, you will need to scan the QR code from your app at checkout. You can also take the receipt and log it onto your account via the app or online within 14 days.

• What if I forget to enter a receipt for points?

  If you did not order online, through the app, or scan your QR code at checkout, you must enter your receipt for points. To add a receipt, tap EARN in your BIBIBOP Rewards app. Tap SCAN RECEIPT BARCODE. Give the app permission to access your camera and hold it over the barcode on the receipt. If scanning does not work, tap ENTER RECEIPT BARCODE and type in the number underneath the Rewards barcode. Receipts can only be added to your account for points within 14 days of your visit.

• Will I earn points if I place an order on a third-party app or website?

  We can’t automatically award points for orders placed on third-party apps or websites (DoorDash, Uber Eats, Postmates, etc.). The easiest way to earn or redeem points is to use your BIBIBOP Rewards app, or place your online order at bibibop.com. If you do order through a third-party delivery service, you can send your receipt to rewards@bibibop.com and we can add the points to your Rewards account.

• Will I earn points when I purchase a gift card?

  No, you will not earn points when you purchase a gift card; the end user will earn the points when they use the gift card. For example, if you purchase a gift card for Matt, Matt will earn points when he uses his gift card to pay for his meal.

• Do I get points for purchases I made before I joined the program?

  If you are a new member to BIBIBOP Rewards, you will start earning points after joining. Receipts from visits prior to your join date are not eligible for points.

• I tried to scan my receipt barcode for points, but it didn’t work.

  Good news- you may have already received your points! If a scan does not work, check your account history in the app because the points may already be there. Also, check the date on the receipt. Barcodes on receipts expire after 14 days. Finally, you can only scan a barcode to earn points once every three hours, so if you scanned recently, be patient and try again later.

  If these explanations don’t work, we can help! Just let us know the situation and we’ll figure out what happened. Send the barcode number to rewards@bibibop.com, along with your name, account email, or phone number associated with your account, and we’ll sort it out.

Redeeming Rewards

• How do I redeem a reward?

  In the app, you can use the EARN and REDEEM buttons on the home screen to easily generate a QR code that we will scan at the cash register. This will give you access to a list of available rewards. Once you tap REDEEM on a Reward, you will have 15 minutes to scan it at the register. We recommend waiting until you are at the register to activate a Reward. If you activate the Reward and the 15 minutes expires, your unused Reward will return to your account in one hour. Only tap REDEEM to activate a Reward if you are in a BIBIBOP location.

  When ordering online or through the BIBIBOP Rewards app, order as usual and then click or tap AVAILABLE REWARDS at checkout to add a Reward to your order. Do not tap REDEEM to use a Reward online, you will not be able to add a Reward to your online order if you have activated a Reward in your app.

• Can I use multiple rewards at once?

  No. You can only use one Reward per order. You will be able to use another Reward three hours after your last redemption.

• Do I have to redeem all my Banked Rewards on one visit?

  No! If you do not use up the full Banked Reward, the remaining Reward will be added back to your account. Ex: if you activate a $10 Banked Reward but only spend $8, $2 in Rewards will be put back on your account.

• How many Rewards dollars can I redeem at once?

  You can redeem up to $100 in Rewards per order.

• What if I have Rewards, but I don’t live near at BIBIBOP?

  Whether you moved and are no longer near a BIBIBOP, we are unable to credit you for any unused Rewards. Rewards have no cash value.

Other

• Can I have more than one Rewards account?

  Each guest can only have one BIBIBOP Rewards account.

• I’m having problems and don’t see the answer here.

  Just send an email to rewards@bibibop.com with your problem or question, along with some information about you (name, account email, account phone number) and we will do our best to get things fixed quickly!