Rewards

ABOUT THE PROGRAM

• What is BIBIBOP Rewards?

  BIBIBOP Rewards is our loyalty program that allows you to earn points on every purchase, unlock rewards, and receive personalized offers throughout the year. BIBIBOP Rewards is offered via mobile app. Although you can earn points through our website, it will have limited features.

• How do I get started?

  It’s easy! Download the BIBIBOP Rewards app from the App Store or Google Play Store and create your account. You can begin using the app immediately.

• How does BIBIBOP Rewards work?

  With any qualifying in-store purchase or online order placed (not applicable on 3rd party platforms), you earn points on every purchase. These points can be redeemed for a reward (like free food), tier status, and more!

• Can I have more than one BIBIBOP Rewards account?

  We only allow one account per device. A guest with multiple accounts will be deactivated and/or banned from BIBIBOP Rewards. See Terms & Conditions for more
  information.

• Why does the BIBIBOP Rewards app ask for my location information?

  This helps us locate BIBIBOPs nearest to you and make your search quick and easy.

• What if I don’t have a mobile device or don’t want to have the BIBIBOP Rewards app on my phone?

  You can participate in BIBIBOP Rewards on our website. However, the features are limited. The only way to earn points for in-store purchases is via the BIBIBOP app. You can still earn points for online orders but make sure you’re signed into your account.

Earning Points

• How does the point system work?

  Members earn points on every purchase when signed into their BIBIBOP Rewards account. You can choose to redeem these points to unlock delicious rewards. Spend them quickly or save for bigger rewards! It’s up to you. At each tier, you earn points faster.

  Teriyaki: Earn 1 point for every $1 spent
  Gochujang: Earn 1.1 points for every $1 spent
  Yum Yum: Earn 1.2 points for every $1 spent

• How does the tier system work?

  When you’re signed into your BIBIBOP Rewards account, you earn points on every purchase. The more points you earn, the higher your tier—and with each tier, you unlock faster point earning and new benefits. Check the top of this Rewards page for a visual overview of all tier perks.

  Tiers:
  Teriyaki: 0 – 299 Points
  Gochujang: 300 – 599 Points
  Yum Yum: 600+ Points

  How status is earned:
  – Points earned from January 1 – December 31 determine your tier for the following calendar year
  – If you reach a higher tier during the year than your previous, you’ll enjoy that tier immediately for the remainder of the year.
  – Redeeming points for rewards does not affect your progress toward a tier.

• How do I earn points?

  Earning points is easy—just make sure you’re signed into your BIBIBOP Rewards account when you order.

  In-Store:
  1. Open the BIBIBOP Rewards app and sign in
  2. Tap Scan at the bottom of the screen
  3. Have the cashier scan your QR code at the register

  BIBIBOP Rewards App:
  1. Open the app and sign in
  2. Tap Menu at the bottom of your screen
  3. Complete your order
  4. Points will automatically be added to your account

  Bibibop.com:
  1. Select Order Now
  2. Sign in to your BIBIBOP Rewards account
  3. Place your order
  4. Points will automatically be added to your account
  Important: Orders placed while signed in as a guest cannot be linked to your account and will not earn points.

• I forgot to scan my app at BIBIBOP. How do I claim points for my order?

  1. Tap the Scan tab in the BIBIBOP Rewards app.

  2. Tap “Forgot to Scan”

  3. Enter the 13-digit barcode number found on your receipt

  This action is only permitted within 30 days of purchase, and there is a limit of one (1) upload within a 3-hour period.

• I don’t have the app. Can I earn points using the bibibop.com website?

  You can earn points on all online orders via bibibop.com. To earn points, simply sign into your BIBIBOP Rewards account and place your order as usual. Your points will automatically be added to your account.

• I placed an online order but didn’t receive points. Why not?

  You may not have received points for the following reasons:

  – You are not a BIBIBOP Rewards member: You may not have created a BIBIBOP Rewards account. Visit the rewards page or download the app today to join.

  – You were not signed in: You may not have been signed into your account at the time of purchase. Orders placed as “Guest” do not earn points. If you are not signed in, points cannot be posted to your account.

• How do I know how many points I have earned?

  You can view your total points by logging into the BIBIBOP Rewards app and tapping the “Rewards” tab at the bottom of your screen. You will see your total available points.

  Note: Spending your points does not count against qualifying for tier status.

• How many times can I earn points in a day?

  You can earn points on a maximum of eight (8) different transactions per day.

• Do I earn points on delivery?

  You will only earn points on food delivery purchases made through the BIBIBOP Rewards app or online at bibibop.com. Points will not be earned on delivery fees and costs. Third-party delivery services are not eligible to earn points.

• Do I earn points on catering orders?

  Yes, points are earned on catering orders when signed into your BIBIBOP Rewards account.

• My receipt was higher than the points I received, why?

  You earn points on all pre-tax sales and not the receipt total (which includes tax).

• Besides points, are there other ways to get free food and discounts?

  We provide special rewards and offers for our members. You can be notified of these by subscribing to our emails and push notifications. Additionally, you may view any offers by logging into your mobile app and tapping “Rewards” at the bottom of the screen.

• Will I earn points when I purchase a gift card?

  No. The person who uses the gift card earns the points.

• Do I get points for purchases I made before I joined the program?

  No. You will start earning once you join. Prior purchases are not eligible for points.

Redeeming Rewards

• I have enough points to redeem a reward. How do I redeem it?

  Once you have enough points, you can redeem rewards in-store or in the app.

  In-store:

  1. Before ordering, open the BIBIBOP Rewards app

  2. Select your desired reward and tap “Redeem”

  3. Give your redemption code at the register.

  Note: Only one reward can be redeemed per visit.

  In-App:

  1. Go into your BIBIBOP Rewards app

  2. Add eligible items to your cart

  3. At checkout, select the reward you’d like to redeem from Rewards

  Note: Make sure your cart meets the reward’s requirements before applying it.

• How many times a day can I redeem rewards?

  You can redeem one (1) reward every 3 hours.

• If I have enough points for more than one reward, can I use them later?

  Yes, your points stay in your account until they expire, and you can redeem them for rewards when you’re ready. You can redeem one reward per transaction. If you have enough points for multiple rewards, you can redeem them across multiple visits. Limit one reward redemption every 3 hours.

• What happens if I change my mind after selecting “Redeem” in the BIBIBOP Rewards app, or select the wrong reward?

  Only (1) item can be selected to redeem in-store at a time. If you tapped the “Redeem” button on a reward, it will remain active for 20 minutes. If it has not been used after 20 minutes, it will be credited back to your account as points. Also, you may choose to cancel the reward by tapping “Cancel Reward”.

Other

• I’m having problems and don’t see the answer here.

  Please email us at rewards@bibibop.com with your name, account email, and phone number, and we’ll take care of you.